Returns & Shipping


We provide free shipping to all UK orders and we aim to post all items ordered within 3 days of the order being received, though we cannot ensure this at times when post is busy and post offices may be closed, such as around bank holidays, if this is the case then we will let you know via email. We therefore ask that you allow at least 4 to 7 days for delivery, though most orders will be received before this.

As per UK and EU consumer rights laws you have 14 days to provide us notice of a return via email at info@edwardmongzar.com (please add your name and order number to this email) and a further 14 days to send the item to us, when informing us of your return via email, please attach your email receipt for our convenience. Once we have received your email, we will send you the return address. It is not necessary but we would really appreciate if you could include the reason for your return in your email, so that we can learn from your feedback, this will not affect your statutory rights.

If you are returning the item due to it being the wrong size, we are happy to exchange the item for you for the correct size provided we have it in stock, just let us know in your email.

Please ensure that you return the item to us using a tracked postal service and in good condition. Please make sure the item is neatly packaged, in good condition and has all original tags and swing tags intact. If an item in returned in a state that is considered unsatisfactory by Edward Mongzar, then we will not be able to issue a refund and the item will be returned to you. If the item is in a good condition then we will issue a return to you via Stripe for the full amount of your purchase.

Edward Mongzar uses a secure online financial system powered by Stripe to process all payments so that we are never personally in possession of your personal financial details. If you would like to view Stripe’s privacy policy, you can access it at https://stripe.com/gb/terms



TERMS

Copyright © 2019 Edward Mongzar. All rights reserved. Copyright law protects all materials available on this website.

No part of the materials available in any on this website may be copied, photocopied or reproduced in whole or in part, without the prior written consent of Edward Mongzar. Any reproduction in any form without the permission of Edward Mongzar is prohibited. Distribution for commercial purposes is prohibited. Written requests for permissions should be emailed to: info@edwardmongzar.com

This website may contain links to other external websites. Edward Mongzar and has no control over the content of such sites and therefore cannot be held liable or responsible for their content. Information on this website, or that made available via links on this website, is published without responsibility on the part of Edward Mongzar.

Edward Mongzar assumes no liability or responsibility for any loss, damage or expense in relation to the materials available in or accessible from this website, whether arising in contract, tort or otherwise.

 

Cookie Policy

Edward Mongzar may use cookies to help make using our site more user friendly. These cookies are small files which are stored on our servers and are sent by your computer, laptop, mobile or other device. These cookies perform two roles, one is that they allow you to be remembered when you visit the site again in the future, to remember language preferences and location and also for analytical reasons, to remember your browsing choices. Secondly, it allows our site to store things you have placed into your shopping cart to be remembered so that you may complete a checkout at a later time whilst visiting our website.

By continuing to use edwardmongzar.com, you agree to allow these cookies to be accessed and placed onto your device. For further information about cookies, please visit www.AboutCookies.org

 

Privacy Policy

Edward Mongzar is committed to protecting and respecting your privacy and personal data.

Third Parties – Though Edward Mongzar will NEVER share your personal data wit to third parties without your express permission, our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

We may store certain information about you such as your name, email address, title, gender and telephone number. We may collect this data if you have submitted a form to us using our contact page, if you give us a business card, if you have communicated with us via our social media pages, if you have entered a competition of give away or if you have corresponded with us via email.

Squarespace, the platform we have used to build our website, also collects some analytical data about you whilst you browse our site; this helps us to track what content is popular on our website, what parts of the world people visit from and how many visits they might have made to the site. This data is not identifying and is kept completely confidential. If you would like to view Squarespace’s privacy policy, you may do so here:
https://www.squarespace.com/privacy

All of the data we collect about you is kept private, safe and secure and only seen by employees of Edward Mongzar. We use this data to:

1.    Help better communicate and develop our relationship with you.

2.    Keep in touch about news and new collections & for marketing purposes.

3.    To analyse how you use our website.

4.    To see from which countries people visit our website.

5.    We may also use your personal information to process and manage orders and manage deliveries.

You can exercise your rights to access the information we hold about you, to correct or delete information from our records, to object to processing of your information or exercise any other of your legal rights by contacting us.