Returns & Shipping
We provide free shipping to all UK orders and we aim to post all items ordered within 3 days of the order being received, though we cannot ensure this at times when post is busy and post offices may be closed, such as around bank holidays, if this is the case then we will let you know via email. We therefore ask that you allow at least 4 to 7 days for delivery, though most orders will be received before this.
As per UK and EU consumer rights laws you have 14 days to provide us notice of a return via email at firstname.lastname@example.org (please add your name and order number to this email) and a further 14 days to send the item to us, when informing us of your return via email, please attach your email receipt for our convenience. Once we have received your email, we will send you the return address. It is not necessary but we would really appreciate if you could include the reason for your return in your email, so that we can learn from your feedback, this will not affect your statutory rights.
If you are returning the item due to it being the wrong size, we are happy to exchange the item for you for the correct size provided we have it in stock, just let us know in your email.
Please ensure that you return the item to us using a tracked postal service and in good condition. Please make sure the item is neatly packaged, in good condition and has all original tags and swing tags intact. If an item in returned in a state that is considered unsatisfactory by Edward Mongzar, then we will not be able to issue a refund and the item will be returned to you. If the item is in a good condition then we will issue a return to you via Stripe for the full amount of your purchase.
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